If you’re facing electricity problems and need to register an IESCO complaint, read on. IESCO is the company that provides electricity to homes and businesses in areas like Islamabad, Rawalpindi, and parts of Punjab, Pakistan. They make sure your electricity at home or work works well.

If you have a problem with your electricity service, like it’s not working right or something’s not right with the bill, you can get in touch with IESCO. They have a few ways you can contact them to lodge the complaint and get it resolved.

How to Register IESCO Complaint

The best and convenient method to file your grievance is online. The online IESCO complaint mechanism is straightforward and hassle free. You only have to visit the official IESCO website. The website has a “Complaints” section where you can fill out a form to report a problem with your electricity service. You can also send an email to the IESCO customer care department ccmc@iesco.com.pk.to report a complaint or issue.

In addition to the above, you can also visit an IESCO customer service center to report a complaint or issue in person. There are several customer service centers located throughout the IESCO service area, and you can find the one nearest to you by visiting the IESCO website. Some major customer service centers are

  • Customer Services Center Blue Area Ibd.
  • Customer Services Center G-9 Islamabad.
  • Customer Services Center Marrir Hassan
  • Customer Services Center Chandni Chowk
  • Customer Services Center Swan Garden
  • Customer Services Center Chakri

It’s important to keep in mind that it may take some time for IESCO to resolve your complaint or issue, especially if it is related to a power outage or other major problem. However, the company does its best to resolve issues as quickly as possible and will keep you updated on the status of your complaint.

IESCO Helpline

IESCO Helpline

If you are facing any issue related to electricity in your area, another option is to call helpline. The helpline number is available 24/7. You can call this number to report a power outage, request new service, or report a problem with your electricity service.

Toll free number:  080025250

24/7 available numbers: 051-9252933051-9252936

Common Customer’s Complaints

Here are a few typical issues that customers often report to IESCO.

Power Outages

Frequent or prolonged power outages are a common concern for IESCO customers. These outages can disrupt daily life, affecting activities such as cooking, working, or using electronic devices. Power cuts can be caused by various factors, including maintenance work, technical faults, and overloading of the electricity grid. In some cases, severe weather conditions like storms or heavy rainfall can also lead to power outages. Customers often experience frustration and inconvenience due to these disruptions, especially if they occur without prior notice.

Billing Discrepancies

Billing discrepancies refer to situations where customers receive electricity bills that do not match their expected usage or consumption patterns. This can occur due to errors in meter readings, inaccurate calculations, or misinterpretation of tariff rates. Such discrepancies can lead to confusion and financial strain for customers who receive unexpectedly high bills. Resolving billing discrepancies is crucial to ensure that customers are charged accurately for the electricity they use.

Meter Issues

Meter issues involve problems related to the electric meters installed at customers’ premises. Faulty meters can lead to inaccurate readings, resulting in incorrect billing. Customers might notice unusually high bills even though their electricity consumption hasn’t changed significantly. In some cases, meters might stop working altogether, causing further inconvenience. It’s important for IESCO to address meter issues promptly to ensure accurate billing and customer satisfaction.

Voltage Fluctuations

Unstable voltage levels, commonly referred to as voltage fluctuations, can cause significant inconvenience and potential damage to electronic devices. Low voltage can lead to appliances not functioning properly or efficiently, while high voltage can cause devices to malfunction or even get damaged. These fluctuations can be caused by factors such as fluctuations in electricity demand, faulty equipment, or issues in the distribution network. Addressing voltage fluctuations is essential to protect customers’ appliances and ensure consistent electricity supply.

Connection Disruptions

Frequent disruptions in the electricity connection can be frustrating for customers. These disruptions can occur due to technical faults in the distribution network, faulty wiring, or other issues. Customers may experience sudden power cuts, which can lead to inconvenience and disruption of activities. Reliable electricity connection is crucial for households, businesses, and essential services, and frequent disruptions can have a negative impact on daily life and productivity.


How to check IESCO bill online

You can check IESCO bill by clicking here

What is IESCO headquarter address?

Islamabad Electric Supply Company
IESCO Head Office St,40
Sector G-7/4

What is IESCO mission?

According to the company’s website the mission defined is as
·         To provide uninterrupted power supply to our customers enabling trade and industry, commerce, educational & social activities to flourish and enrich the lives of our customers.
·         To be a socially responsible corporate citizen.
·         To be the most efficient public utility in Pakistan.
·         To achieve the lowest line losses in the distribution sector.
·         To be an employer of choice.
·         To generate profits for our stakeholders.

What are the core values of IESCO?

The company has the following core values
·         Merit
·         Team work
·         Transparency
·         Safety
·         Innovation
·         Efficiency


The IESCO helpline and customer service centers, along with the convenient online services like IESCO Bills Online and the IESCO Calculator, serve as invaluable resources for customers seeking assistance with their electricity service or addressing IESCO complaints. Whether you have inquiries, issues, or grievances, these resources are readily accessible to provide the necessary support you require.

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